Giants' FAQs

 

What is your address?

100 North Renfrew Street
Vancouver, BC, V5K 3N7

What are your office hours?

   During the season (non-game days)
   Monday-Friday: 9:00am - 5:00pm
   Saturday-Sunday: Closed

   During the season (game-days)
   Monday-Friday: 9:00am - Face-Off (varies)
   Saturday-Sunday: 12:00pm - Face-Off (varies)

   During the off-season
   Monday-Friday: 9:00am - 5:00pm
   Saturday-Sunday: Closed

When does your season run?

The regular season runs from mid-September through mid-March. Playoffs run from late March through mid-May.

Are Giants games ever broadcast?

All Giants regular season and playoff games can be heard on TEAM Radio. For a complete list of games and stations, click HERE.  All games can also be viewed via webcast on www.whl.ca. In addition, our games are occasionally aired on Shaw Television or Rogers Sportsnet. Please check the local listings or contact your local station for more details.

Where does the team practice? Can the public attend?

The Giants practice at the Ladner Leisure Centre, although times vary. Most Ladner practices are open to the public.

Ladner Leisure Centre
4600 Clarence Taylor Crescent,
Delta, BC V4K 3X3
(604) 946-3310

How do I get to the Pacific Coliseum?

The Pacific Coliseum is located just north of the intersection of Hastings Street and Renfrew Street in Vancouver. When driving on Highway 1, take the Hastings Street West exit, then turn right onto Renfrew Street. If coming from Downtown Vancouver, travel East along Hastings Street, then turn left onto Renfrew Street.

Is there a contact for items that are either lost or found at the Pacific Coliseum on game days?

If you find any items that are lost or found at a Giants game, you can contact the PNE by calling (604) 251-7717.

Does public transit run past the Pacific Coliseum?

Translink buses travel along both Hastings Street and Renfrew Street, with the closest bus stops located at the corner of Hastings and Renfrew. The Coliseum is a short walk from there. Unfortunately Skytrain does not run adjacent to the Coliseum. The closest station would be Renfrew Station, located at the corner of Renfrew and Grandview Highway. Please visit www.translink.bc.ca for more information.

 

Can I buy tickets at the door on gamedays/game-night?

Yes. The TicketLeader Box Office at the Pacific Coliseum opens at Noon for all Tuesday-Sunday home games, and remains open until the start of the 2nd period. For Monday home games, the Box Office opens 2 hours before face-off and again remains open until the start of the 2nd period.

Can I buy single-game tickets at the Pacific Coliseum on non-game-days?

Yes. You can visit the Giants Office at the Pacific Coliseum, Monday-Friday from 9:00am-5:00pm. Also, the TicketLeader Box Office at the Pacific Coliseum is open every Tuesday through Friday from 12:00 Noon until 5:00pm, and Saturday & Sunday from 12:00 Noon until 4:00pm (closed Mondays).

I need to pick up tickets at Will Call. When can I do that and where is it located?

The Will Call windows (part of the TicketLeader Box Office at the Pacific Coliseum) are open during the Box Office hours outlined above. It is located at the southwest corner of the building. Will Call tickets will only be available for that night's game.

I have a voucher for a free ticket. What do I do with it?

Simply bring the voucher to the TicketLeader Box Office at the Pacific Coliseum and redeem it for a free ticket to that night's game (subject to availability). You may also redeem vouchers for a future game in the same manner.

What age does a child require a ticket?

Children aged 2 and older require a ticket to gain admission. Children younger than 2 may sit on a parents lap.

 

When/How do I pick up my season tickets?

If you buy your Season Tickets before August 16, 2013 you may attend our 2013 Season Ticket Pick-up Party on Sunday, September 8, 2013. This year's festivities will take place from 1:30pm-3:00pm at Bill Copeland Arena in Burnaby prior to our pre-season game against the Kamloops Blazers (3:00pm face-off). Invitations with full details and instructions will be mailed to all Season Ticket Holders in late August. Call our Ticket Department at 604-444-2687 for more information. After September 8th, tickets can be picked up at the Giants Office Monday-Friday from 9am-5pm.

Are pre-season games included in my season tickets?

No. Since our pre-season games are not played the Pacific Coliseum, ticketing for those games is done separately.

Are there parking passes available?

Yes. We sell full season parking passes on behalf of the PNE for $270 each, tax included. This year's parking pass includes vouchers to cover all 36 Giants regualr season games. These passes are valid for any PNE parking lot, although there is a reserved Season Ticket Holder area through Gate 7 (just north of the Coliseum, entrance off Renfrew Street). Call 604-444-2687 for more details or to place an order.

How do the "Bring a Friend" vouchers work?

As a special gift to Season Ticket Holders, we have included one "Bring a Friend" voucher for each seat you purchased. Each voucher is valid for one ticket to the regular season game of your choice. Simply redeem them at the Pacific Coliseum Box Office for that night's game or for any future game, subject to availability. You can also book in advance by contacting your Personal Account Representative.

What is the "Giant Marketplace" and how does it work?

This exclusive Season Ticket Holder benefit can be seen at VancouverGiants.com/marketplace. If you own/operate a small business or are a representative for a larger company, you can receive a listing on the Giant Marketplace all season long, absolutely free, with your Season Ticket purchase. And even if you don’t run a small business, we invite you to visit the Giant Marketplace as a resource tool the next time you need to hire a painter, landscaper, realtor, etc, so you can do business within the Giants family, with fellow Giants fans!

When are the Unused Season Ticket Nights?

This year's Unused Season Ticket Nights are:

  • Friday, November 22
  • Wednesday, January 29
  • Sunday, February 16
  • Wednesday, March 12
  • Friday, March 14


How do Unused Season Ticket Nights work?

Simply take your unused past game Season Tickets to the Coliseum Box Office on any of the Unused Season Ticket Nights outlined above, and redeem them for an equal number of tickets to that night's game. Note that you do not have to redeem Unused Season Tickets yourself - you may give them to friends, family, co-workers, etc for them to redeem on their own. You can also exchange them in advance by contacting your Personal Account Representative.

I've lost my season tickets for tonight - what do I do?

Call our Ticket Department at 604-444-2687 as far in advance of your arrival as possible.

How do concert ticket offers work?

These offers apply to nearly all concert presentations at the Pacific Coliseum. Exact details on performers, seat allocation, maximum ticket orders, etc. varies for each event. You will be notified of each offer by e-mail only. If you currently do not receive these e-mails or need to update your e-mail address, please contact the Giants ticket department at 604-444-2687.

Do I get my regular seats for concerts?

No. Since all concerts are not under our control we cannot promise your seats for those events. Also, since the set-up for each concert is different, there is no guarantee your section will even be available. The exact seat offering will vary for each event.

Do I get my seats for the WHL playoffs?

Yes. You have first right of refusal on your seats for the WHL playoffs. Playoff Invoices are mailed in the middle of February. Please contact our Ticket Department at 604-444-2687 for more information.

 

Charitable Donations

Can my organization partake in the 50/50?

We reserve almost all 50/50 opportunities for Lower Mainland Minor Hockey Associations as this is the best way for us to give back to our local minor hockey community. 50/50 nights are assigned by Association, not by individual team, and only to those Associations who pledge participation in our Fundraising program in June of each off-season. Since we cannot accommodate every 50/50 request, we do offer other fundraising opportunities for individual teams of any sport or other organizations in general. Please call 604-444-2687 for more information.

Can the Giants donate a prize for my special event or fundraiser?

We require a written donation request be submitted to Rhonda Lakusta, Office Manager . Please include a description of your organization and event, along with a return address, phone number and date of your event. We ask that you give at least one month's notice prior to your event. While we cannot accommodate every request, each one will be reviewed and responded to if we are able to make a donation. You can send your donation requests by one of the following three methods:

   1. By Mail to: 100 North Renfrew Street, Vancouver, BC, V5K 3N7
   2. By Fax to: 604.254.2687
   3. By E-mail to: rlakusta@vancouvergiants.com

Minor Hockey

Can my minor hockey team partake in the 50/50?

We reserve almost all 50/50 opportunities for Lower Mainland Minor Hockey Associations. 50/50 nights are assigned by Association, not by individual team, and only to those Associations who pledge participation in our Fundraising program in June of each off-season. It is then up to the Association to determine who receives the 50/50 profits. Since we cannot accommodate every 50/50 request, we do offer other fundraising opportunities for individual teams. Please call 604-444-2687 for more information.

Can my team skate in the intermission game?

This opportunity is reserved for those Minor Hockey Associations that participate in our Fundraising Program (including 50/50 and program sales). The "host association" for each game has the right to choose what team(s) participate in the intermission game on their host night.

Can my son/daughter be the "Seventh Man"?

The same policy applies here as for the intermission games.

 

When do the doors open on game nights?

One hour before face-off unless otherwise advertised.

How long are your games usually?

Games usually run for approximately 2½ hours.

How do I get a birthday wish up on the big screen during a game?

All birthday wishes must be submitted by e-mail to birthdays@vancouvergiants.com and must be received at least 48 hours before game time. Please provide the name, age (if you want it displayed), and the game date in your e-mail. Due to space limitations we are not able to post who the messages are from. The Giants reserve the right to edit/deny any requests that are deemed inappropriate, submitted later than 48 hours of game time, or due to space limitations. Note that birthday wishes are usually posted on the centre ice video screen during the second or third period of play. Wishes are not announced over he public address system.

Are cameras allowed at the games?

Video cameras and professional stop-motion cameras are not permitted without obtaining an official Giants media pass. Personal stop-motion cameras are permitted, although any pictures you take may not be sold or distributed for profit.

How much is parking?

The PNE operates numerous lots within on site. Game-night parking costs $10.00 per vehicle.